Strategic Program Manager - Support Quality, Training & Enablement
Pleo · Lisbon
About this role
ABOUT PLEO Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we're changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike - with a vision to help all businesses ‘go beyond’. The word ‘Pleo’ actually means ‘more than you’d expect’, and living by that mantra has been the secret to our success over the last 10 years. Now, we’re at a pivotal moment in our journey; every move we make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving us forward, we can’t say we’ve got this whole thing figured out. And frankly, that’s half the fun! What we can say is that we’re a driven, progressive, and, importantly, a kind bunch of 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together. ABOUT THE ROLE We’re looking for a CX Program Manager, Support Quality, Training & Enablement to join our Customer Support team at Pleo. In this role, you’ll help design, run, and improve the programmes that raise support quality, strengthen agent capability, and create a more consistent customer experience across every support channel. Pleo’s Customer Support team is on the front line every day - helping thousands of finance teams across Europe get more out of their Pleo experience. This role is about making sure every interaction across chat, email, phone, and other support channels meets the quality bar we set for ourselves. This is not just a scorecard or compliance role. It is a programme role focused on quality improvement, training, coaching enablement, and operational consistency. You’ll turn quality data into actionable
Excerpt from the posting Pleo published. Read the full description on their site before applying.
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About Pleo
Spend management company that offers smart company cards that automate expense reports and simplify company spending
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