Order Management & Billing - Lead
OpenAI · San Francisco
About this role
About the Team OpenAI Finance ensures the organization is positioned for long-term success as we pursue our mission. The Order to Cash (OTC) team oversees the complete flow of commercial transactions from order intake and provisioning through billing, collections, and cash application - ensuring accuracy, compliance, and operational excellence in support of OpenAI’s mission to ensure artificial general intelligence benefits all of humanity. ABOUT THE ROLE We are looking for a strategic and hands-on Order Management and Billing leader to own and scale the operating model, systems, and controls supporting OpenAI's growing business. This role will lead day-to-day execution across the order-to-invoice lifecycle while translating new products, pricing models, and operational requirements into scalable, accurate, and audit-ready capabilities. You will serve as a senior OTC subject-matter expert, influencing decisions across Revenue Systems, Revenue Accounting, Product, Engineering, GTM, Legal, and Deal Desk. You will establish direction where no playbook exists and drive initiatives from problem definition through implementation, adoption, and measurable business outcomes. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. IN THIS ROLE, YOU WILL: - Own the day-to-day execution of Order Management and Billing Operations, ensuring orders are processed accurately, provisioning and billing requirements are complete, invoices are delivered on time, and operational issues are resolved promptly. - Lead the daily operating cadence with BPO and external delivery teams, including workload prioritization, queue management, service-level performance, issue resolution, and clear escalation paths. - Build and own the BPO enablement program, including SOPs, playbooks, training, office hours, knowledge assessments, and feedback loops that proactively identify and close process or understan
Excerpt from the posting OpenAI published. Read the full description on their site before applying.
Skills this posting mentions
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. AI is an extremely powerful tool that must be created with safety and human needs at its core. OpenAI is dedicated to putting that alignment of interests first - ahead of profit. To achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. Our investment in diversity, equity, and inclusion is ongoing, executed through a wide range of initiatives, and championed and supported by leadership. At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
All 755 openings at OpenAIApply to this role, tailored
Queue Order Management & Billing - Lead at OpenAI and I will read the posting, rewrite your resume against it, draft the cover letter, and score the fit before you send anything.
Applications finish as drafts. Nothing is sent until you read it and press send. New accounts start with 500 free credits.
More roles at OpenAI
See all- Today
- Today
- Yesterday
- Yesterday
- Yesterday
Software Engineer, Agent Productivity
San Francisco, CaliforniaHybrid
$293k - $342k/yrMid levelEngineering - Yesterday
Similar roles elsewhere
See more- Yesterday
Listed from the job board OpenAI publishes. Refolk is not the employer and does not handle their hiring. Applications go to OpenAI directly.