RefolkCandidates
JobsBuild my resume

Analytics & Automation Lead, User Safety & Risk Operations

OpenAI · San Francisco

$302k - $335k/yrRemoteSeniorOperationsUser OperationsTrust & SafetyPosted 2 months ago
Apply with a tailored resumeView the original posting

About this role

ABOUT THE TEAM At OpenAI, our User Safety & Risk Operations (USRO) team helps protect our products and users from abuse, fraud, safety risks, and other forms of misuse. We operate at the front line of real-world safety and risk management, translating user and operational signals into timely decisions, effective interventions, and improvements to our systems. The Analytics & Automation team helps USRO operate more effectively and scale safely. The team builds automation, analytics, reporting, monitoring, and quality systems that improve how work is prioritized, reviewed, measured, and managed across the organization’s portfolio. Our work includes workflow automation, operational health dashboards, queue and case analysis, quality measurement, classifier and evaluation feedback loops, alerting, reporting infrastructure, and decision-support tools. We partner closely with operational teams as well as Product, Engineering, Product Policy, Safety, and Support to identify high-leverage opportunities and build practical systems that improve outcomes. ABOUT THE ROLE We are seeking an Analytics & Automation Lead to manage and grow a senior technical operations team responsible for building the analytics, automation, and quality systems that help User Safety and Risk Operations scale. This is a hands-on leadership role for a mission-oriented systems thinker: someone who can translate messy operational problems into practical, measurable solutions; guide senior technical and analytical ICs (Independent Contributors); prioritize across competing needs;, and build durable infrastructure and reusable capabilities that improve the performance of multiple operational teams. You will lead work across workflow automation, operational health analytics, quality and evaluation systems, emerging-risk signal infrastructure, dashboards and reporting, and data flywheel feedback loops.You http://loops.You will help determine where automation can meaningfully improve speed, consistency, and

Excerpt from the posting OpenAI published. Read the full description on their site before applying.

Skills this posting mentions

Quality SystemsFraudTeam Leadership

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. AI is an extremely powerful tool that must be created with safety and human needs at its core. OpenAI is dedicated to putting that alignment of interests first - ahead of profit. To achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. Our investment in diversity, equity, and inclusion is ongoing, executed through a wide range of initiatives, and championed and supported by leadership. At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

All 755 openings at OpenAI

Apply to this role, tailored

Queue Analytics & Automation Lead, User Safety & Risk Operations at OpenAI and I will read the posting, rewrite your resume against it, draft the cover letter, and score the fit before you send anything.

Applications finish as drafts. Nothing is sent until you read it and press send. New accounts start with 500 free credits.

Tailor my applicationHow it works

More roles at OpenAI

See all

Similar roles elsewhere

See more

Listed from the job board OpenAI publishes. Refolk is not the employer and does not handle their hiring. Applications go to OpenAI directly.