IT Service Desk Lead
Mollie · Amsterdam
About this role
Build with us Since 2004, we've had one clear goal: to make payments and money management effortless for every business in Europe. Today, more than 250,000 companies use Mollie to get paid, manage money and grow - with products designed to be simple, scalable, and dependable. With 950+ Mollies across 14+ locations, we care deeply about autonomy and craft. So we work in small teams, with real ownership, and we trust you to make the right decisions. We're building for the long term, so we provide the tools you need, processes you can rely on, and a balanced work environment to help you do work you're proud of. Sound like your kind of place? Let's build together. Your impact As IT Service Desk Lead, you'll own the day-to-day IT support experience for Mollies across our European offices - starting from Amsterdam. This isn't a traditional ticket-management role. You'll lead a team of Service Desk technicians, set the standard for quality and ownership, and actively shape how IT support operates across a fast-growing international fintech. The work you do directly enables hundreds of people to stay focused, productive, and unblocked. You'll be the primary escalation point for complex end-user issues, the person who spots patterns before they become problems, and the one who drives the improvements that reduce friction across the business. From onboarding and offboarding to SLA performance and knowledge management, you'll have real influence over how IT support scales with Mollie - and the autonomy to make it better. What you'll ship - A high-performing Service Desk operation in Amsterdam with strong SLA adherence, clear ticket ownership, and consistent support quality - Smooth, secure onboarding and offboarding processes for employees across multiple European offices - reliable, repeatable, and well-documented - A stronger team - through hands-on coaching, mentoring, and development that raises technical capability, customer service quality, and operational ownership - Im
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