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Technical Account Manager (German-speaking)

Miro · Munich

ManagerSalesCustomer ExperienceCustomer SuccessPosted 2 months ago
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About this role

About the Team The Professional Services organisation at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. Our team of strategic advisors, onboarding experts and technical account managers work side-by-side with customers to transform how they collaborate, build and innovate - powered by agentic AI and Miro’s world-class platform. About the Role We are seeking a Technical Account Manager (TAM) to partner with Enterprise customers and help them maximise the business value of their investment in Miro. As a TAM, you will act as a fractional strategic advisor - guiding customers through workflow optimisation, driving AI-powered adoption and embedding Miro into their innovation operating models. In addition to your post-sale advisory responsibilities, you will play an active role in the pre-sales and engagement management process. This means partnering with Sales and the broader Go-To-Market team to shape, scope, and position Professional Services engagements for prospective and expanding Enterprise accounts. You will contribute to customer discovery, proposal development, and the definition of measurable business outcomes - ensuring a seamless bridge from the Sales promise to Delivery execution. TAMs are key players in evolving how the world’s most innovative companies Discover, Define, and Deliver new products and services. You will combine product knowledge, strategic insight, technical fluency and change management expertise to drive measurable outcomes for your customers. What you’ll do Engagement Management & Pre-Sales: - Partner with Sales to identify, qualify, and prioritize complex and strategic Professional Services opportunities within your assigned accounts. - Lead or contribute to customer discovery workshops to uncover business challenges, define desired outcomes, and translate findings into well-scoped service proposals. - Position and articulate the value of Miro's Professional Services off

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