Customer Success Manager, Mid-Market, EMEA
Harvey · Madrid
About this role
WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth - personal, professional, and financial - is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission - operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today - and we’re just getting started. ROLE OVERVIEW As a Mid-Market Customer Success Manager at Harvey, you will own both value realisation and the commercial renewal for your portfolio of customers, helping to define the future of legal work at top enterprises and leading law firms. You will act as a trusted expert who guides customers through integrating AI into the daily workflows of lawyers and other professionals - and, as the owner of your customers' renewals, you will be directly accountable for retaining and growing that relationship. You will deeply integrate Harvey into your customers' business processes, build lasting relationships with users and economic buyers alike, and partner closely with Account Executives to expand Harvey's strategic partnerships. This is a commercially accountable role: you will carry
Excerpt from the posting Harvey published. Read the full description on their site before applying.
Skills this posting mentions
About Harvey
Harvey is a generative AI company backed by Sequoia and OpenAI's startup fund building the future of professional services.
All 360 openings at HarveyApply to this role, tailored
Queue Customer Success Manager, Mid-Market, EMEA at Harvey and I will read the posting, rewrite your resume against it, draft the cover letter, and score the fit before you send anything.
Applications finish as drafts. Nothing is sent until you read it and press send. New accounts start with 500 free credits.
More roles at Harvey
See all- Today
- Today
- Today
- Yesterday
- Yesterday
- Yesterday
Similar roles elsewhere
See more
Listed from the job board Harvey publishes. Refolk is not the employer and does not handle their hiring. Applications go to Harvey directly.