Seasonal Experience Guide, London

Overview

Glossier is a people-first beauty company on a mission to give everyone a voice through beauty. We create physical, digital, and offline experiences inspired by our community that foster connection, inspire a sense of belonging, and invite people to participate in Glossier. We are inclusive, customer-devoted, curious, courageous, discerning, and results-driven.

Driven by an authentic desire to thoroughly engage with our community, this holiday season we are opening a brand activation unlike anything we have done before. Experience Guides will direct our guests as they discover and interact with all elements within this environment, facilitating an experience that is uniquely Glossier.

Experience Guides will be a part of a team of impassioned storytellers, driven by the guests’ curiosity and the power of the brand. As an avid team player, you will collaborate with all members of the brand activation to ensure every guest touchpoint throughout their experience is cohesive, seamless, and memorable. Primary responsibilities include, but are not limited to:

Main Responsibilities

• As an Experience Guide, you will fill the most critical role within the experience: direct and serve as the primary point of contact for all guests as they immerse themselves and interact with all elements throughout the space.
• You will set the “stage” for the visit by welcoming and thoroughly engaging with all guests, while maintaining exceptional presence and enthusiastically providing guidance and direction throughout their experience in a professional and engaging demeanor (per guided script).
• You are not afraid to step beyond the script, within reason, by delivering outstanding improv and guest participation, modeling behaviours of professionalism at all times.
• Experience Guides are responsible for prioritizing the guest experience at all times, whether in a guest-facing function within the operation or not, to give all guests a world-class and memorable encounter with the brand.
• This is a sales-focused role. Experience Guides will actively engage guests in product discovery, share their knowledge and enthusiasm for Glossier products, make personalized recommendations, and confidently drive sales and conversions throughout the activation experience.
• You will be involved in all areas of the brand activation experience: from oversight of queues, guest inquiries, and sales transactions, to the involvement and participation in the performance space (per highly prescriptive guidelines and training).
• You will resolve guest service issues by promptly partnering with leadership, exercising discretion and independent judgement.
• You will perform operational duties such as maintaining space cleanliness, managing inventory, and processing all POS transactions accurately.

• Experience Guides foster a team culture of camaraderie and collaboration.
• You will support an inclusive space, upholding the Company’s Code of Conduct and commitment to environments that are free from discrimination, harassment, bullying, and intimidation.

Qualifications

• Prior experience with brand activations and/or highly experiential events required.
• Friendly, welcoming, and outgoing, able to demonstrate guest-focused engagement at all times.
• Comfortable with repetitive tasks and able to adhere to scripted dialogue or guidelines.
• Outstanding communication skills and able to engage with guests from all over the world.
• Passion for creating memorable experiences through meaningful personal interactions.
• Able to work efficiently in a fast-paced environment with minimal supervision.
• Able to foster and support a positive, inclusive, and engaging work environment.
• A true collaborator in nature, driven by the power of teamwork, who thrives in group settings.
• Highly adaptable with an impeccable ability to multitask.
• Strong self-motivation and drive with demonstrated initiative.
• Patient, open-minded, resourceful and can troubleshoot with ease.
• Able to stand for long periods of time and work in all weather conditions.

Click here to view the candidate privacy policy under FAQ's

We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.