Insurance System Operations Analyst

About Ethos

Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten.

About the role

Ethos is looking for an Insurance System Operations Analyst to join our Customer Experience team. In this role, you will play a key part in supporting our insurance operations team by triaging issues, documenting findings, and assisting with issues that impact the customer experience. You’ll collaborate with cross-functional partners to ensure our insurance policy workflows remain accurate, compliant, and customer-friendly. This is an excellent opportunity for someone early in their insurance operations career who is eager to learn, is detail-oriented, and excited about helping Ethos maintain a high bar of service and operational accuracy.

Duties and Responsibilities:

• Support the investigation of issues affecting the administration of Ethos insurance policies.
• Help document operational incidents and assist in tracking trends and recurring issues.
• Assist with internal triage of product and policy-related inquiries raised by customer-facing teams.
• Collaborate with senior team members to communicate known issues and product changes to internal stakeholders.
• Processing of financial and administrative tasks related to new launches and product stabilization.
• Assist with quality assurance testing and validation of new features or updates to existing tools.
• Execute defined manual procedures to ensure consistent service and compliance where automation gaps exist.
• Possess and utilize strong understanding of Ethos products and processes
• Contribute to identifying and documenting process inefficiencies or opportunities for improvement.
• Escalate high-impact or time-sensitive issues to appropriate stakeholders promptly.
• Meet individual quality and productivity goals while upholding compliance and customer experience standards.

Qualifications and Skills:

• 1+ year(s) of experience in the U.S. insurance industry; familiarity with policy administration and compliance strongly preferred.
• Strong organizational and documentation skills with a high level of attention to detail.
• Analytical mindset with curiosity for understanding how systems and processes work.
• Comfortable navigating ambiguity and asking questions to clarify next steps.
• Proficient in using Google Workspace (Docs, Sheets, Drive), Slack, and other productivity tools.
• Effective communicator who can clearly summarize findings and provide relevant context to peers.
• Team-oriented with a willingness to learn from others and take on new challenges.
• 1+ years of experience with SQL preferred
• Strong analytical mindset, technical aptitude, and business acumen with a proactive approach to ownership and problem-solving

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Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.

To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.

Recruitment Notice: Please be aware of recruitment scams. All legitimate communication from our team will only come from email addresses ending in @ethos.com or @getethos.com.

We will never ask for payment, banking details, or sensitive personal information during the hiring process. If you are contacted by someone claiming to represent us from a different email address, please treat it as fraudulent.