Head of Territory Management

Head of Territory Management

London

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace - shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand - this is the team for you.

We’re looking for a Head of Territory Management to join our London team. This is a hybrid role. In this role, you’ll help us lead and develop a team of Territory Managers to drive commercial performance, build deep relationships with London's best local restaurant partners, and elevate local market strategy.

Get to know our Commercial team - what drives us, how we work, and what you can expect.

What You’ll Be Doing

You’ll be joining the Central London team. Central London is Deliveroo's heartland, spanning a diverse restaurant scene. You will lead a team of Territory Managers, working cross-functionally to refine localized commercial strategies and elevate partner performance.

Here’s what your day-to-day might look like:

• Lead and develop a field team: Line manage and coach a team of up to six Territory Managers, setting territory-level strategies to retain and grow the best local selection.

• Drive regional commercial performance: Set macro and micro territory KPIs, boosting partner performance through advertising sales, local visibility, and co-marketing initiatives.

• Optimise partner operational health: Ensure your team actively tracks and improves restaurant operational metrics to enhance marketplace supply and customer experience.

• Collaborate cross-functionally: Partner with Sales Managers and Client Partners to identify cuisine gaps, win key accounts, and build long-term commercial relationships.

• Provide strategic market insights: Serve as the internal voice of the London territory, delivering on-the-ground context and market intelligence to senior leadership.

What You’ll Need to Thrive

Essential

• Proven commercial leadership: Demonstrated line management experience, with a track record of leading, coaching, and developing commercial or account management teams.

• Commercial and strategic capability: Strong problem-solving ability with experience interpreting data to devise, implement, and track territory growth strategies.

• Senior stakeholder influence: Excellent presentation and communication skills across face-to-face, virtual, and written channels, with the ability to influence internal and external leaders.

• Agility and problem-solving: Ability to take initiative, adapt quickly in dynamic environments, and proactively mitigate commercial or operational risks.

• CRM and software proficiency: Hands-on experience using CRM tools such as Salesforce or similar platforms to oversee pipeline and team performance.

Nice to Have

• Field sales management: Direct line management experience overseeing field sales, field account management, or territory-based teams.

• Multilingual capabilities: Proficiency in additional languages, particularly Arabic, Spanish, Portuguese, Swahili, Mandarin, Cantonese, Urdu, Korean, Vietnamese, Thai, Japanese, or Bahasa/Malay.

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving.

We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

🔧 Make a visible impact every day

Your work directly improves experiences for customers, partners and riders.

🌱 Learn fast in an entrepreneurial environment

Work close to the market with autonomy, pace and real responsibility.

🧠 Build a career, not just a role

Stretch yourself, develop new skills and grow as the business evolves.

🌎 Deliver together in an inclusive culture

Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine - our interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!