RVP, Digital CSM
Cursor · San Francisco
About this role
Our mission is to automate coding. The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering. Our organization is very flat, and our team is small and talent dense. We particularly like people who are truth-seeking, passionate, and creative. We enjoy spirited debate, crazy ideas, and shipping code. ABOUT THE ROLE We're hiring an RVP, Customer Success - Digital to build and lead Cursor's digital customer success function, the scaled, tech-touch motion that drives adoption, retention, and expansion across our large self-serve and usage-based customer base. This role exists to capture that opportunity: turning Cursor's product-led momentum into repeatable, one-to-many success and expansion outcomes, without scaling headcount linearly, while preserving the speed, flexibility, and developer-first ethos that make Cursor successful. You'll be the founding leader of this function, reporting to the SVP, Customer Success, and you'll own the systems, signals, and playbooks that make scaled success work. We're deliberately not handing you a playbook. What you'll do - Build the digital CS motion from the ground up: design the operating model for scaled, one-to-many coverage - pooled CSMs managing large books through tooling and automation rather than 1:1 relationships. - Own activation & onboarding: ship self-serve onboarding, lifecycle communications, and in-product nudges that reliably get customers to first value with no manual touch. - Own scaled retention and expansion: accountable for adoption, health, GRR/NRR, and product-led expansion across the self-serve and usage-based segment. - Stand up automated, signal-driven engagement: health scoring and usage signals (seat utilization, blocked users, MAU/token trends) that trigger outreach without a human watching every account; behavior-based lifecycle plays (e.g. a user hits a rate limit → automated play fires); in-app nudges and pr
Excerpt from the posting Cursor published. Read the full description on their site before applying.
Skills this posting mentions
About Cursor
Cursor is an AI editor and coding agent. Describe what you want to build or change in natural language and Cursor will write the code for you.
All 120 openings at CursorApply to this role, tailored
Queue RVP, Digital CSM at Cursor and I will read the posting, rewrite your resume against it, draft the cover letter, and score the fit before you send anything.
Applications finish as drafts. Nothing is sent until you read it and press send. New accounts start with 500 free credits.
More roles at Cursor
See all- 4 days ago
- 5 days ago
- 5 days ago
- Last week
- Last week
- Last week
Similar roles elsewhere
See more
Listed from the job board Cursor publishes. Refolk is not the employer and does not handle their hiring. Applications go to Cursor directly.