IT Operations Engineer
Cursor · New York
About this role
Our mission is to automate coding. The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering. Our organization is very flat, and our team is small and talent dense. We particularly like people who are truth-seeking, passionate, and creative. We enjoy spirited debate, crazy ideas, and shipping code. We're looking for an IT Operations Engineer who thrives in a fast-moving environment and takes pride in creating a seamless employee experience. You'll be on the front lines of IT, serving as the primary point of contact for employee support while owning key operational workflows across onboarding, device lifecycle management, access administration, and office technology. This is a hands-on role where you'll support employees in real time, manage tickets from intake through resolution, troubleshoot macOS devices and office AV systems, and ensure every new hire is set up for success on day one. You'll also help manage core IT systems including Okta, Google Workspace, Slack, and our device inventory processes, making sure access, hardware, and support operations scale smoothly as the company grows. You'll work closely with the broader IT, Security, People, and Workplace teams to resolve issues, improve processes, and identify opportunities for automation and better documentation. This role reports to the Head of IT and offers significant ownership over the day-to-day systems and experiences that keep our employees productive. YOU WILL BE RESPONSIBLE FOR - End-User Support & Help Desk: Serves as the primary point of contact in the #it-help Slack channel, triaging and resolving employee requests in real time across hardware, software, and account issues. Manages the full ticket lifecycle through the Console ticketing system. Handles escalations and cross-functional requests with consistent follow-through. - New Hire Onboarding: Owns the day-one onboarding experience, providing new h
Excerpt from the posting Cursor published. Read the full description on their site before applying.
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About Cursor
Cursor is an AI editor and coding agent. Describe what you want to build or change in natural language and Cursor will write the code for you.
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