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Customer Success Manager - Belgium 🇧🇪 (Dutch Speaker)

Alan · Anywhere in Belgium

RemoteManagerSalesSales 🇧🇪Sales 🇧🇪Posted 5 weeks ago
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About this role

HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. ⭐️ CSM AT ALAN ⭐️ The Customer Success Manager (CSM) is accountable for ensuring our health services are delivering value to our customers by leveraging different assets (B2B / B2C / B2B2C) to reach loyalty and satisfaction. This is driven by a clear understanding of customers’ needs, a stellar onboarding on the platform and a proactive product education. Ultimately, the mission of the CSM is to maximize client's value through three drivers:- Maximize adoption of our health services- Build high satisfaction and customer's loyalty- Turn customers into brand ambassadors to generate incremental business through word of mouth. To achieve this you will work closely with the Key Account Managers. The work of the CSM should lead to less churn, easier renewals and cross/upsell opportunities. ⭐️ YOUR MISSION ⭐️ Build engagement throughout the w

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